Terms and conditions of use

Distance contract

  1. This agreement is concluded between SIA Karkadē, reg. No. 50103327811, legal address: Ozolciema Street 16 / 7-70 Riga, LV-1058, Latvia (hereinafter referred to as Karkade) and the Buyer (hereinafter referred to as the Buyer) who places an order in Karkade online store located at the Internet address https://www.zieduserviss.lv (hereinafter - Flower Shop).
  2. The operation of the Internet Flower Shop is provided and maintained by Karkade.
  3. By placing an order in the Flower Shop, the Buyer confirms that he has read the Flower Shop Terms of Use and the Distance Agreement, which are available at the Internet address https://www.zieduserviss.lv.
  4. The Buyer has the right to receive the goods and services offered in the Flower Shop store after the Buyer has made a prepayment of the respective service or product.
  5. The description and price of each relevant product and service are indicated in the product catalog next to each product. All prices include value added tax. The buyer has the opportunity to pay for the product or service by choosing one of the types of remote payments offered in the Flower Shop or by making a prepayment in cash at Karkade store at 19/21 Tērbatas Street, Riga.
  6. Payment for goods and/or services means the fact of ordering the service and the Buyer's irrevocable consent to the Terms.
  7. After making the payment for the order, the Buyer has concluded an agreement with Karkade, which sets out mutual obligations and responsibilities for both parties.
  8. The buyer has the right to return the product to Karkade store within 14 days from the date of receipt of the product, without providing an explanation of the reason for refusal.
  9. The returned product must not be used, damaged, it must be in the original packaging, the packaging and its marking must not be damaged. The exercise of the right of withdrawal and the return of goods takes place in accordance with the following legal acts: Consumer Rights Protection Law; Cabinet of Ministers Regulations No. 207 "Rules on distance contracts".
  10. The right to return the goods does not apply to cut flowers, flower bouquets, flower arrangements and houseplants. (Cabinet Regulation No. 207, p. 15.3).
  11. Karkade has the right to unilaterally cancel the order and return the full order fee to the Buyer if due to circumstances beyond Karkade's control the execution of the order is not possible. (For example, the ordered product is not available for a long time or the season is over).

Flower shop

Karkade online store is a publicly available website for buying flowers, gifts and other goods and services online. The flower shop is available on the Internet at https://www.zieduserviss.lv.

Flower shop management

The site manager and provider of available services is SIA Karkadē, reg. No. 50103327811. The terms, conditions and restrictions of use of the services available on the website www.zieduserviss.lv, as well as sanctions in case of non-compliance with these terms, are binding on all its users, visitors and service recipients.

Intellectual property

The content of the Site is the intellectual property of Karkade; its copying, reproduction and republishing without the written permission of Karkade is prohibited.

Delivery terms and prices

Read the delivery terms on the page - Delivery terms.


The flower shop guarantees the processing, storage and non-disclosure of the received personal data to third parties in accordance with the requirements specified in the laws and legal acts of the Republic of Latvia. The e-mail addresses, telephone numbers, postal addresses of visitors and buyers received at the time of accepting orders will be used only for communication with the customer and / or recipient of goods and / or services, and for the execution pf the order delivery.

Disputes and claims

All disputes and claims are resolved through mutual negotiations no later than within 10 (ten) days from the date of receipt of the claim. The claim must be submitted in writing. If the dispute cannot be resolved through negotiations, it shall be resolved in the court of the Republic of Latvia in accordance with the procedures prescribed by laws and legal acts.